Refund & Return Policy
Last updated: October 2026
At ALLSTART we want you to love your order. Every purchase is covered by our 90-day satisfaction guarantee.
Our 90-day guarantee
You can request a refund or a replacement within 90 days of receiving your order if your item:
- Arrives damaged or defective
- Has a quality or printing issue
- Is not the item or size you ordered
- Does not meet your expectations
How to request a return
- Email us at dripballwear@gmail.com with your order number and the reason for your request. Photos help us resolve damage or quality issues faster.
- Our team will reply within 48 hours (Monday to Friday) with the return instructions and address.
- Please do not send items back without contacting us first, as returns sent without authorization cannot be processed.
Return conditions
Items should be returned unworn, unwashed and in their original condition, except when the item is damaged or defective.
Return shipping costs
- Damaged, defective or wrong item: we cover the cost of the return or send you a replacement at no extra cost.
- Change of mind or wrong size chosen: the return shipping cost is paid by the customer.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement.
Exchanges
Need a different size? Contact us and we will help you with an exchange. Check our size guide before ordering. We usually recommend ordering one size up.
Contact
For any question about returns or refunds, email dripballwear@gmail.com.